Refund policy

REFUND AND RETURN POLICY

At Aura Shop, we want you to be satisfied with your purchase. If you need to return a product, we accept return requests within 30 days of the delivery date.

RETURN CONDITIONS

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.
• Have its original tags and packaging, when applicable.
• Include the receipt or proof of purchase.

Before sending any return, you must contact Aura Shop and receive return instructions. Do not send products to a return address without prior authorization.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photographs of the product and packaging to verify the issue.

When applicable, Aura Shop will provide an appropriate solution, which may include a replacement or a refund. If the return is due to a damaged, defective, or incorrectly shipped product, Aura Shop will cover reasonable return shipping costs when applicable.

ITEMS NOT ELIGIBLE FOR RETURN

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or altered. Specific restrictions will be indicated in the product description when applicable.

RETURN SHIPPING COSTS

When a return is due to a change of mind, size, personal preference, or any other reason unrelated to a defective, damaged, or incorrectly shipped product, the customer will be responsible for the return shipping costs.

REFUNDS

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable, except when applicable due to a defective, damaged, or incorrectly shipped product, or when required by applicable law.

CANCELLATIONS

If you wish to cancel an order, please contact Aura Shop as soon as possible. If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been processed or shipped, we may not be able to cancel it, and you will need to follow the applicable return process.

CONTACT

To request a return or resolve any issue with your order, please contact Aura Shop using the contact information available on our store.

Customer Service Email: support@aurashopstore.com

Aura Shop
United States